Privacy Policy

The purpose of the privacy policy is to inform and provide an explanation of how SIA “SV SOLUTIONS” takes care of and protects the personal data at its disposal, to help to understand how and for what purposes the data are processed, as well as to familiarize themselves with the rights and obligations of data subjects.

When processing personal data, SIA “SV SOLUTIONS” complies with the laws and regulations in force in the Republic of Latvia, binding instructions and regulations issued by the responsible authorities, as well as regulatory enactments of the European Union.

The Privacy Policy applies to every single data subject – clients and other service users (including potential, former and existing), as well as third parties who receive or transfer any information (including contact persons, payers, etc.) to SIA “SV SOLUTIONS” in connection with the provision of services to a natural person (client), as well as visitors to websites and mobile applications maintained by SIA “SV SOLUTIONS”, whose personal data is processed by SIA “SV SOLUTIONS”.

The Privacy Policy applies to data processing regardless of the form and environment in which personal data are obtained (on paper or electronically) and in which systems of the company they are processed in electronic or paper form.

The Privacy Policy includes the following concepts:

1. Personal data is any information directly or indirectly attributable to a natural person.

2. Anonymised data is information that is no longer attributable to a natural person because all personally identifiable elements are excluded from the set of personal data.

3. Services are any kind of services and consultations offered by SIA “SV SOLUTIONS” online (filling in the online form on the company’s website and using e-mail), by phone and in person.

How does the company SIA “SV SOLUTIONS” obtain Personal Data?

The information we collect about a person depends on the content of the transaction, including the Service applied for or used. We also obtain such information as is provided to us within the framework of any kind of cooperation, including during the course of a price survey or procurement, or during a service contract concluded with a third party.

We may receive personal data in several ways, including:

1. the data subject SIA “SV SOLUTIONS” has provided his or her Personal Data to the data subject or his or her authorized person by contacting or cooperating with SIA “SV SOLUTIONS”, entering into an agreement on the provision of services of SIA “SV SOLUTIONS”, submitting an application for the consideration of a specific question and request, visiting the office of SIA “SV SOLUTIONS”, contacting SIA “SV SOLUTIONS”, using mobile communications and information channels, including in social networks and mobile applications, for example – WhatsApp;

2. SIA “SV SOLUTIONS” may receive data from other sources, for example, if a third party acts on your behalf who requests SIA “SV SOLUTIONS” to submit a price offer for specific services or SIA “SV SOLUTIONS” may receive personal data from a third party within the framework of a mutually concluded agreement.

3. In order to comply with the requirements specified in regulatory enactments, to ensure cooperation and credit risk management, SIA “SOLUTIONS” may also need to request data from publicly available registers, including credit information and debtor databases.

What Personal Data does the company SIA “SV SOLUTIONS” obtain?

SIA “SV SOLUTIONS” obtains personally identifiable data exclusively for the provision of the services provided, i.e. for concluding a contract, invoicing Etc. The personally identifiable data that are collected are contact, communication data – address, e-mail, phone No., consent data, authorization data, billing data, personal code data, in cases specified in the legislation also property data or other data specified for the performance of a service specified in regulatory enactments.

How does the company SIA “SV SOLUTIONS” use Personal Data?

SIA “SV SOLUTIONS” processes Personal data in order to ensure the performance of Services, efficient service and effective and positive cooperation.

1. We process personal data of SIA “SV SOLUTIONS” solely on the basis of law, contract and legitimate interest:

1.1. Organizational management of SIA “SV SOLUTIONS” (record keeping, accounting of processes, services, information systems, persons). The purpose refers to measures for the integrated management of the enterprise and the fulfillment of contractual obligations, ensuring the traceability, control and improvement of internal processes. We carry out processing on the basis of regulatory enactments and legitimate interest.

1.2. Accounting, financial and tax management. The purpose refers to accounting, paying taxes, settlements, etc. We carry out processing on the basis of regulatory enactments and a contract (transaction).

1.3. Processing of personal data for internal administrative purposes. The purpose applies to the processing of personal data for internal administrative purposes of companies, such as statistics and business analysis, preparation of reports, prevention of illegal transactions/prevention of unjustified financial risks for their commercial activities, also to apply to public administration and operational activities institutions and courts for the protection of their legal interests. We carry out processing on the basis of legitimate interest.

In any of the above cases, SIA “SV SOLUTIONS” processes Personal Data only to the extent permitted by the specific purpose of processing and legislation.

How does SIA “SV SOLUTIONS” protect Personal Data (access to and storage of personal data)?

SIA “SV SOLUTIONS” protects the obtained data by using the possibilities of modern technologies, taking into account the existing privacy risks and organizational, financial and technical resources available to SIA “SV SOLUTIONS”.

Below are the main places of storage of personal data:

1. The obtained data of natural persons are recorded in service contracts, which are stored in closed premises and storage facilities, to which only the management and authorized employees of the company have access, as well as the data is entered into the company’s accounting system, where access is protected by a secure password and data processing and access limits set by the company’s management.

2. Personal data is also recorded in the accounting program, the program has access only to the company’s accountant and access is protected by a secure password / code.

3. The data of natural persons shall also be stored in the e-mail correspondence of SIA “SV SOLUTIONS”, if the person has used such type of communication. Each employee of SIA “SV SOLUTIONS” is assigned their own e-mail user information, protected by a secure password/code.

SIA “SV SOLUTIONS”, regardless of the place and type of data storage, ensures an adequate level of information protection in order to prevent unauthorized access to Personal Data.

To whom can the company SIA “SV SOLUTIONS” provide Personal Data?

The exchange of personal data may be necessary in individual cases when it has a specific purpose, for example, SIA “SV SOLUTIONS” may need to provide Personal Data only to the extent necessary for the provision of the service and/or to comply with the requirements of regulatory enactments, for the following categories of data recipients:

1. SIA “SV SOLUTIONS” group companies, partners of cooperation and transport services, for qualitative and operative provision of contractual obligations. Merchants with whom SIA “SV SOLUTIONS” enters into cooperation agreements or whose services are used for qualitative and operative provision of the service or sending of final products to the customer, for example, provision of delivery (printing of invoices, delivery of parcels and contracts, etc., including couriers, mail, etc.), security and protection (cooperation partners who provide support to SIA “SV SOLUTIONS” for threats and violations of fraudulent, illegal or other interests of SIA “SV SOLUTIONS” prevention, including legal aid providers, etc.) and management (management and provision of financial management and accounting processes, including auditors, auditors).

2. Institutions/companies engaged in debt collection (credit supervision). This includes debt collection companies, credit scoring companies, bailiffs, administrators and other persons in the debt collection (credit supervision) process.

3. Supervisory and, within the framework of the operation of the contract, the authorities for the storage and control of the obtained surveying data. For example, the State Land Service, the maintainer of databases of topographic information of high detailed elaboration or local government and State institutions, market surveillance authorities, law enforcement institutions and rescue services in accordance with laws and regulations.

4. Third parties. For example, natural or legal persons, public institutions, agencies or bodies other than data subjects, controllers or processors in accordance with the requirements of the laws and regulations of the Republic of Latvia.

SIA “SV SOLUTIONS” ensures the confidentiality of Personal Data by taking security measures in accordance with the requirements of regulatory enactments. The cooperation partners of SIA “SV SOLUTIONS” and the group companies of SIA “SV SOLUTIONS” (as a processor of personal data) will ensure the fulfilment of the requirements for the processing and protection of personal data in accordance with the requirements of regulatory enactments, and will not use personal data for purposes other than the fulfilment of contractual obligations concluded with the Client on behalf of SIA “SV SOLUTIONS”.

How long does the company SIA “SV SOLUTIONS” store data?

We store personal data only for as long as necessary to achieve the purposes specified in this Privacy Policy, unless longer storage is required or permitted by applicable laws and regulations. To determine the period of data storage, we use criteria that conform to those specified in regulatory enactments, for example, examination of claims, protection of rights, resolution of issues, compliance with the limitation period, etc., as well as take into account the rights provided for natural persons when determining data storage for the period of time during which claims related to the transaction may be filed, if any.

How does SIA “SV SOLUTIONS” use cookies?

As on other websites, the website of SIA “SV SOLUTIONS” may use cookie technology – “Google Analytics”. The website of SIA “SV SOLUTIONS” uses the program “Google Analytics” of the company “Google Inc”, which uses text cookies that are stored on your computer and allow you to analyze how you use the respective website. You can be excluded from the collection of information by Google Analytics by downloading and activating the “Google Analytics” browser option – Opt-out Browser Add-on.

What are the data subject’s rights and obligations in relation to the privacy policy?

1. The data subject shall have the right to:

1.1. to get acquainted with the information that SIA “SV SOLUTIONS” stores about him or her, insofar as it is not in contradiction with regulatory enactments and does not unreasonably affect the rights of other persons. Information about yourself can be obtained by contacting SIA “SV SOLUTIONS” in person in person, which provides an opportunity to identify a person, at the office of SIA “SV SOLUTIONS” (for information about the active office of SIA “SV SOLUTIONS”, see at the end of the Privacy Policy next to the company’s details), because using other channels of information transfer, such as phone conversation, e-mail, it is not possible to ensure the security of Personal Data, in accordance with the requirements of regulatory enactments;

1.2. to request access to your data, their correction or, if necessary, supplementation, deletion (the right “to be forgotten”), restriction of processing, or to object to their processing in the cases specified in regulatory enactments, as well as the right to data portability. Please be informed that in case of rectification, deletion, restriction, interruption or portability of data, partial or complete suspension of services in an irreversible manner is possible. By choosing to receive information about himself or herself remotely, for example, by post, e-mail, to another addressee, etc., the submitter is responsible for the safety of the chosen method of receipt and the actions of persons acting in the representation of the submitter;

1.3. easily withdraw your consents at any time. The giving or withdrawal of consent is a free choice for the individual and does not impose any additional mandatory obligations. However, if a person decides to withdraw any of the consents given, it should be taken into account that the data processing related to the specific consent will no longer be ensured and the options to the previous extent may no longer be available. For example, a recall to receive current news will mean that news or other current events will no longer be delivered. It is important to remember that such a withdrawal does not affect the lawfulness of data processing carried out before the withdrawal;

1.4. contact SIA “SV SOLUTIONS” and market surveillance authorities about data processing issues. If you need support for receiving more information about this Privacy Policy, data processing aspects or applicable data protection laws and regulations, we invite you to contact SIA “SV SOLUTIONS” so that we can carefully examine the question that has arisen and provide an answer. In any case, a natural person always has the right to submit a complaint also to the Data State Inspectorate (data protection supervisory authority in Latvia).

2. The data subject shall be obliged to:

2.1. before starting cooperation, to get acquainted with this Privacy Policy, as well as to acquaint with it any person related to this data subject and whose interests may thus be affected in the processes of processing this person’s data. This Privacy Policy is an integral part of the services provided by SIA “SV SOLUTIONS”. SIA “SV SOLUTIONS” expects that the data provided does not affect the interests of other persons.

3. Where can I find out information about changes in the Privacy Policy-Company?

3.1. As we are constantly improving and developing our operations, it is possible that we will periodically amend and supplement this Privacy Policy. Therefore, we invite you to regularly get acquainted with the current version of the Privacy Policy. It is available on the website of SIA “SV SOLUTIONS”, but in case of significant changes there will be a notification (including sending to e-mail).

4. How to contact SIA “SV SOLUTIONS”?

4.1. In case of any questions or uncertainties related to this Privacy Policy or the processing of Personal Data, please contact SIA “SV SOLUTIONS” using the contact information below.

4.2. SIA “SV SOLUTIONS” details:

Registration number: 40003624260

Legal address: Unijas street 15c, Riga, LV-1039

Office phone: +371 27 86 0000


Website address:




Latvia, LV-1039

Latvia, LV-1039

I-V 09:00 – 18:00

I-V 09:00 – 18:00

VI-VII closed

VI-VII closed

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Call us

+371 27 86 0000

+371 27 86 0000

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